Programs that provide assistance for people who are having difficulty understanding and/or obtaining grants, payments, services or other benefits for which they are eligible. The programs may help people understand the eligibility criteria for benefits, the benefits provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with benefits administration staff; and/or represent them in administrative processes or judicial litigation. Included are benefits counselling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.
Programs that administer the laws in Canada which govern the conditions under which immigrants, refugees and visitors can legally enter and/or remain in the country or become citizens; and/or which provide assistance for people who need legal advice about how to proceed. Included are organizations that review and make administrative decisions regarding immigration, refugee and citizenship applications as well as those that help people complete and file application forms and/or appeal decisions.
Programs that help people obtain, complete and/or file official forms, certificates, documents, applications or other paperwork that is required to apply for benefits or services, initiate or respond to legal action or to officially handle or document the occurrence of a transaction; that help people acquire copies of official documents on file elsewhere; or that review legal documentation an individual has received to help explain its meaning.
Programs that provide legal assistance for people who recently have been released from a correctional facility and need advice related to their status as ex-offenders.
Programs that provide assistance for people who are involved in disputes or legal actions which affect their domestic relationships.
Programs that provide legal counselling and/or representation for low-income individuals who need assistance in routine legal matters, usually in the area of bankruptcy, housing, public benefits, family law, elder law or immigration/naturalization.
Programs that provide assistance for employer and employee groups who are in the process of negotiating, fixing, maintaining, changing or arranging the terms, tenure, hours, wages, fringe benefits or conditions of employment. Included are programs that protect the employee's right to organize, oversee the union election process, and settle disputes between labour and management groups as well as those that provide technical assistance for labour and management groups to help them develop and maintain effective working relationships and avoid controversies before they arise.
Programs that provide assistance, information and support for tenants and/or landlords who are involved in rental housing disputes; or which administer provincial laws or local ordinances which govern rent control and other aspects of tenant/landlord relations.
Programs that maintain lists of lawyers, paralegals, mediators and other legal professionals and services, and link people who need legal assistance with those who specialize in the required area of law.
Public officials who are authorized by the provincial government to administer oaths and affirmations, take affidavits and depositions, attest to the authenticity of signatures and take acknowledgment of and certify deeds and other conveyances.
Programs that assist families in their interactions with the school system which may include help with school registration, enrollment of children in special programs, intervention on behalf of students facing disciplinary action or expulsion and other activities which facilitate communication between families and school staff.
Programs that provide information and guidance for people who will be representing themselves in small claims court and need to understand the court procedures and develop a plan for the presentation of their case. Small claims advisors help litigants with issues such as finding the right court, serving court documents, case preparation, paying and collecting judgments, and appeals.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.