York (Region of). Transit

Site: York Region Transit YRT/Viva

Service: YRT Mobility Plus

Record Details
Alternate Name Mobility Plus
Office Phone 905-762-2112
Toll Free Phone 7am - 7 pm 1-866-844-1119
After Hours Phone customers travelling between midnight to 3 am 905-830-4444 ext 76005 * customers travelling 5 am - 7 am and 7 pm - 12 midnight 905-762-2963 or 1-877-660-7587
TTY Phone TTY service during Contact Centre hours: 905-787-0577 (local) * Tollfree 1-866-276-7479
Fax 905-762-2110
E-Mail mobilityplusfeedback@york.ca
Website www.yrt.ca/en/mobility-plus/mobility-plus-service.aspx
Social Media Facebook Facebook: www.facebook.com/YRTViva
Twitter Twitter: www.twitter.com/YRTViva
Funding Regional / Municipal ; Provincial ; Fees
Description (Service) door to door shared-ride service for individuals unable to use conventional public transit for all or part of their trip due to a physical or functional disability in York Region * connecting services to other transit zones are available
Hours service available daily 5 am-3 am, including statutory holidays * call centre hours 7 am - 7 pm
Areas Served York Region
Eligibility individuals must pre-register * for individuals unable to use conventional public transit due to a physical or functional disability for all or part of their trip * considered on a case-by-case basis with 3 levels of eligibility: Unconditional: all trip requests, Temporary: for specific duration, Conditional for specific use or times

Must have at least ONE of the following limitations:

Physical: unable to walk a distance of 175 metres / 575 feet
Cognitive: cognitive disabilities impact functional or physical ability to use conventional transit, including: emotional disabilities, brain injury, intellectual or learning disabilities;
Sensory: experiencing sensory motor area conditions, such as Parkinson's disease
Visual: legally blind and have undergone travel training
Application To register complete and submit the Mobility Plus Application Package (PDF online) or call 1-866-744-1119 to request hard copy *  
Registration Forms to be completed and signed by the applicant and a health care professional * registrants receive personal numbered registration card * bookings should be made to 4 pm the day prior to or up to seven days in advance 
Book, cancel and confirm trips by phone 24-7 with our IVR system * press "0" to speak with Trip Reservationist * Book trips before 4 pm day before travelling or up to seven days in advance * confirm pickup time for trips two hours in advance of booked time
Languages English ; Interpretive Services
Fees Service - Fare prices available online ; There is no registration fee
Site Location South Service Centre
Located In Community York Region
Address & Map
York Region Transit YRT/Viva
55 Orlando Ave, 2nd Floor
Richmond Hill, ON L4B 0B4
View Google Map
Intersection Yonge St and Hwy 7
Physical Access Fully Accessible
Service Categories Disability Related Transportation


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