York (Region of). Transit

Site: York Region Transit

Record Details
Alternate Name Viva ; York Region Transit ; YRT
Office Phone 905-762-2100 * Mobility Plus 905-762-2112 * Dial-A-Ride booking 1-844-667-5327
Toll Free Phone 1-866-668-3978 (1-866-MOVE-YRT) * Mobility Plus 1-866-744-1119
After Hours Phone Transit enforcement and security 1-866-MOVE-YRT (668-3978) and select option 6
TTY Phone TTY local: 905-881-5167 * TTY toll free: 1-866-276-7478 * Mobility Plus local TTY 905-787-0577 * Mobility Plus TTY tollfree 1-866-276-7479
E-Mail transitinfo@york.ca
Website www.yrt.ca
Social Media Facebook Facebook: www.facebook.com/YRTViva
Instagram Instagram: www.instagram.com/YRTViva/
Twitter Twitter: www.twitter.com/YRTViva
YouTube YouTube: www.youtube.com/user/officialyrtviva
Established YRT 2001; Viva 2005
Primary Executive Mary-Frances Turner, President; Phone: 905-886-6767 ext 71010; Email: mary-frances.turner@york.ca
Alternate Executive Paul May, Vice President, Project Implementation; Phone: 905-886-6767 ext 71; Email: paul.may@york.ca
Funding Regional / Municipal ; Provincial ; Fees
Description (Service) Transit service * Viva rapid transit and scheduled YRT routes * GO Shuttles * Express services * community buses and high school, college and university services * riders pay once (no zones) * customers who need support person required to carry a YRT/Viva Support Person Assistance Card * see website for parking lot and carpool lot locations * trip planning tools on website and live chat during office hours * YRT route riders can request to get off between stops, closer to destination, when riding YRT after 9 pm * links York Region with Toronto Transit System, GO Transit, Brampton Transit, Durham Region Transit, and Mississauga Transit

Viva operates along major corridors every 15 min or less * Viva stops have ticket vending machine and operate by ticket validation* two-hour transfers allow travel on any YRT/Viva vehicle for up to two hours, any direction, with single cash fare * real-time "Smart" display shows next arrival as opposed to schedules

YRT routes scheduled routes * use trip planner or schedule finder tools on website * some routes called Dial-A-Ride operate as needed basis - see website for details

Transit Assistance Program (TAP) 1 year affordable transit pilot project * Eligible residents purchase TAP pass for half cost of YRT Adult Monthly Pass * runs from April 2018 to March 2019, applications now being accepted

MyRide Travel Training transit training for customers of all ages and abilities to use YRT/Viva independently * individual or groups * 1-866-668-3978 or email myride@york.ca Bike to Ride Riders can load bicycle free on bicycle racks on front of bus * self-serve bicycle repair equipment available at Richmond Hill Centre Terminal and Promenade Terminal * bicycle racks at more than 65 locations across York Region, see website for locations

Hours Office Mon-Fri 8:30 am-4:30 pm * Contact Centre Mon-Fri: 7 am-7 pm, Sat-Sun: 8:30 am-4:30 pm * Security and Enforcement Mon-Sun 24 hrs
Areas Served York Region - Connects to Toronto and Peel services
Eligibility TAP program: resident of York Region ages of 18 to 64 years old, not receiving transit assistance through Ontario Works or Ontario Disability Support Programs, agree to take part in evaluation surveys, Have income at or below the limits on website
Application request bus charter contact 1-877-464-9675 ext. 75608 * TAP program call Access York to apply and have 2016 Notice of Assessment (NOA), most recent Canada Child Benefit Statement (CCB) (if live with children under 18 living), proof of current York Region residence * YRT/Viva Support Person Assistance Card: application on website or call to have application mailed, see website for application process * for transit projects and construction: contactus@vivanext.com or 905-886-6767
Languages English
Fees Service - fares for single, multi, passes for child, youth, adult, senior ; see website for fare options: pay using PRESTO card, smartphone app, purchase tickets and passes at Viva stop or at terminals * 10 pack, weekly and monthly passes * see website to search for fare agent locations - search by fare type (tickets, PRESTO card, passes) * Purchase YRT/Viva tickets and passes at ticket agents and automated fare machines installed along Viva routes * Monthly passes, discounted sets of 10 tickets, single fares and Ride to GO tickets can be purchased from multiRide machines at terminals. oneRide machines provide single ride tickets at vivastations and terminals * no fare for support person when have Support Person Assistance Card * pilot Transit Assistance Program (TAP) 1 year affordable transit pilot project * Eligible residents purchase TAP pass for half cost of YRT Adult Monthly Pass * runs from April 2018 to March 2019, applications now being accepted

* Fee assistance available.
Located In Community York Region
Address & Map York Region Transit
50 High Tech Rd, 5th Flr
Richmond Hill, ON L4B 4N7
Intersection Yonge St and High Tech Rd
Physical Access Fully Accessible ; Contact for specific details of accessibility
Service Categories Discount Programs ~ Local Transit Passes ; Public Transit Authorities ; Transportation System Orientation Programs

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