Toronto, City of

Record Details
Alternate Name 311 ; 3-1-1 ; Access and Equity, Race Relations, Disability and Human Rights ; Access Toronto ; Blue Bin ; City of Toronto ; Emergency Energy Fund ; Emergency Operations Centre ; Green Bin ; Grey Bin ; Hardship Fund ; HELP ; Home Energy Loan Program ; kids@computers ; Metro Hall ; Newcomer Kiosks ; Ontario Renovates ; Toronto City Hall ; Toronto Renovates
Office Phone 311 ; outside city limits 416-392-2489 (416-392-CITY)
TTY Phone 416-338-0889
Fax 416-338-0685
Primary Executive Giuliana Carbone, Interim City Manager
Description (Service) Information and referral for City of Toronto services and programs including building permits, inspections and zoning * emergency and disaster preparedness * environmental protection programs * garbage/recycling collection and complaints, including reports of illegal dumping * human rights * kids@computers (computers for children of low income families) * housing standards and complaints (apartments and rooming houses) * marriage licenses and wedding chambers * noise * pest control * property taxes * road maintenance and traffic information * water and sewers

Sidewalk snow removal for seniors and persons with disabilities in East York, Toronto and York -- 416-392-7768, option 4

Hardship Fund, 416-338-8888 -- for low-income residents who are not receiving social assistance * help with health-related expenses such as eyeglasses, emergency dental work, medication, walkers

Emergency Energy Fund 416-338-8888 -- financial assistance for low income residents with disconnections due to late payment of bills

Toronto Renovates 416-392-7620 -- funding for low-income seniors and low-income people with disabilities for health or safety repairs or accessibility modifications to their homes

Property tax and water bill relief programs -- for low-income seniors and low-income people with disabilities

Home Energy Loan Program 416-392-1826 -- low-interest loans to homeowners for energy retrofits * loan is repaid through installments on the property tax bill

Newcomer Kiosks -- information and referral to interpretation and translation services, employment training, community services, schools, health care * located throughout Toronto

For information on Community Councils, Mayor and City Councillors see separate entries
Hours Toronto City Hall -- Mon-Fri 7:30 am-9:30 pm * 311 -- Mon-Sun 24 hours
Areas Served Toronto
Boundaries City of Toronto
Eligibility Varies by program
Languages English ; telephone interpretation service available for access to services
Located In Community Toronto Downtown Central
Address & Map
Toronto City Hall
100 Queen St W
Toronto, ON M5H 2N2
View Google Map
Intersection Bay St and Queen St W
Physical Access Designated parking at entrance - in underground parking lot, with ramp to entrance ; Wheelchair accessible automatic main entrance ; Easy access to elevator ; Elevator with braille and voice/tone features ; Barrier-free washroom including door and stall ; Dedicated accessible washroom with all features ; Wheelchair accessible washroom, assistance needed with door - on upper floors
Service Categories 311 Services ; City Government Information Services ; City/County Offices of Emergency Services ; Computer Distribution Programs ~ Social Assistance Recipients ~ Families ; Discrimination Assistance ; Energy/Water Conservation Improvements ; Home Barrier Removal Grants ; Home Rehabilitation Programs ; Housing Complaints ; Illegal Dumping Reporting ; Land Development Services ; Local Tax Collection Agencies ; Marriage Licences ; Noise Abatement ; Pest Control Services ; Property Tax Information ; Property Tax Payment Assistance ; Recycling ; Refuse Collection ; Residential Snow Shovelling ~ Older Adults ; Residential Snow Shovelling ~ People With Disabilities ; Street Maintenance ; Traffic Bulletins/Information ; Trash/Recycling Service Complaints ; Utility Assistance ; Utility Assistance ~ Older Adults ; Utility Assistance ~ People With Disabilities ; Wastewater Collection/Processing ; Water Supply System ; Wedding Related Services


The partners of the York Info Community Information & Volunteer Database are committed to provide a database that is accurate, up-to-date and comprehensive. However, we are unable to assume any liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality, nor does it mean we endorse or do not endorse the program or service. Please read the Inclusion Policy for further details. Please contact York Info Community Information & Volunteer Database to report concerns or to make suggestions.

York Info Community Information & Volunteer Database focuses on records located in and serving York Region, but also maintains select resources beyond our borders which also support the residents of our respective municipalities.

Information Copyright

The partners of the York Info Community Information & Volunteer Database hold the intellectual property rights for the information on this site. You may display it on your computer and print or download this information for non-commercial, personal or educational purposes only. You must credit the York Info Community Information & Volunteer Database as the source on each copy of any information that originates from this site. The York Info Community Information & Volunteer Centre forbids any bulk downloading, or use of the database for any mass mailings, or other such usage. Please contact us for permission to use the information for any purpose other than those outlined here.

Other Community Information Sites available Online

211 Toronto/Community Information Toronto
211 Simcoe County
Brant Community Information Network
Community Information Partners Peel
Community Link North Simcoe
Information Durham
Haliburton, Northumberland, Peterborough & Victoria Counties
Haldimand & Norfolk
Halton Community Services Database
Information Cambridge/North Dumfries
Information Niagara
Information Sarnia-Lambton
Thunder Bay District
Volunteer and Information Kingston
Wellington County & Guelph