Toronto, City of

Record Details
Alternate Name 311 ; 3-1-1 ; Blue Bin ; Bylaw Enforcement ; City of Toronto ; Emergency Energy Fund ; Emergency Operations Centre ; Financial and Employment Support ; Garbage and Recycling ; Graffiti and Litter ; Green Bin ; Hardship Fund ; HELP ; Home Energy Loan Program ; Kids@computers Scholarship Project ; Marriage license ; Metro Hall ; Newcomer Service Kiosks ; Pest control ; Property Taxes ; Service Benefit Finder Tool ; Sidewalk Snow Removal ; Streets, Parking and Transportation ; Toronto City Hall ; Toronto Renovates ; Utilities
Office Phone 311 ; outside city limits 416-392-2489 (416-392-CITY)
TTY Phone 416-338-0889
Fax 416-338-0685
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Primary Executive Chris Murray, City Manager
Alternate Executive Gary Yorke, Director, 311 Toronto
Description (Service) Information and referral for City of Toronto services and programs including
* building permits, inspections and zoning * emergency and disaster preparedness * environmental protection programs * garbage/recycling collection and complaints, including reports of illegal dumping * graffiti and litter complaints * housing standards and complaints (apartments and rooming houses) * marriage licenses and wedding chambers * noise * property taxes * road maintenance and traffic information * water and sewers

For Bylaw Enforcement CLICK HERE

Emergency Energy Fund -- financial assistance for low income residents with disconnections due to late payment of bills * call 416-338-8888

For Financial and Employment Support CLICK HERE

For Garbage and Recycling CLICK HERE

For Graffiti and Litter CLICK HERE

Hardship Fund -- for low income residents who are not receiving social assistance * help with health-related expenses such as eyeglasses, emergency dental work, medication, walkers * call 416-338-8888

Home Energy Loan Program -- low-interest loans to homeowners for energy retrofits * loan is repaid through installments on the property tax bill * call 416-392-1826

Kids@computers Scholarship Project -- computers and Internet access for children of low income families * call 416-392-8610 or email

For information on Marriage licenses CLICK HERE

Newcomer Service Kiosks -- information and referral to interpretation and translation services, employment training, community services, schools, health care * located throughout Toronto * call 416-338-0688

To report insect or pest infestation on private property CLICK HERE

For Property issues CLICK HERE

For Property Taxes and Utilities CLICK HERE

Property tax and water bill relief programs -- for low-income seniors and low-income people with disabilities * call 311 Tax Utility Inquiry Line


Service and Benefit Finder Tool CLICK HERE

Sidewalk snow removal -- service for wherever the City does not clear the sidewalks * for seniors and persons with disabilities in Toronto, East York, Etobicoke and North York * call 416-392-7768, option 4

For Streets, Parking and Transportation CLICK HERE

Toronto Renovates -- funding for low-income seniors and low-income people with disabilities for health or safety repairs or accessibility modifications to their homes * call 416-392-7620

For Trees and Animals issues CLICK HERE

For Water issues CLICK HERE

For Winter Issues CLICK HERE

For information on Community Councils, Mayor and City Councillors see separate entries
Hours Toronto City Hall -- Mon-Fri 7:30 am-9:30 pm * 311 -- Mon-Sun 24 hours
Areas Served Toronto
Boundaries City of Toronto
Eligibility Toronto residents, businesses and visitors

Some programs and services may have specific eligibility requirements -- see website for details
Application Call 3-1-1 free of charge -- regular phone and cell phone air time charges apply

Service requests may be made and tracked online -- see website for details
Languages English ; telephone interpretation service available for access to services
Located In Community Toronto Downtown Central
Address & Map
Toronto City Hall
100 Queen St W
Toronto, ON M5H 2N2
View Google Map
Intersection Bay St and Queen St W
Physical Access Designated parking at entrance in underground parking lot, with ramp to entrance ; wheelchair accessible automatic main entrance ; easy access to elevator ; elevator with braille and voice/tone features ; barrier-free washroom including door and stall ; dedicated accessible washroom with all features ; wheelchair accessible washrooms on upper floors, assistance needed with door
Service Categories 311 Services ; City Government Information Services ; City/County Offices of Emergency Services ; Computer Distribution Programs ; Energy/Water Conservation Improvements ; Home Barrier Removal Grants ; Home Rehabilitation Programs ; Housing Complaints ; Illegal Dumping Reporting ; Land Development Services ; Local Tax Collection Agencies ; Marriage Licences ; Noise Abatement ; Pest Control Services ; Property Tax Information ; Property Tax Payment Assistance ; Recycling ; Refuse Collection ; Residential Snow Shovelling ~ Older Adults ; Residential Snow Shovelling ~ People With Disabilities ; Street Maintenance ; Traffic Bulletins/Information ; Trash/Recycling Service Complaints ; Utility Assistance ; Utility Assistance ~ Older Adults ; Utility Assistance ~ People With Disabilities ; Wastewater Collection/Processing ; Water Supply System ; Wedding Related Services


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